Terms of Service
These Terms are an agreement between Canvas Media Limited (NZBN 9429050291939), trading as Rooam ("Rooam", "we", "us"), and the person or business that creates a Rooam account or uses the service ("you"). By creating an account, placing an order, or using the service you accept these Terms. If you accept for a business, you confirm you have authority to bind it.
1. The service. Rooam is a real-estate photography service: you upload property photos and we select, enhance, edit and deliver finished images for your marketing. Finished images are used outside the app. We may change or withdraw features at any time. If you've paid for an order, we'll complete it or refund it — we won't take payment for work and then simply withdraw it.
2. Business use. The service is supplied to you in trade, for business purposes, not for personal or household use.
3. Your account. You must be 18 or over. Keep your login secure; you're responsible for activity under your account. Don't share accounts between unrelated businesses or create accounts by automated means. Free allowances and promotional items (for example a welcome gift for new accounts) are as described in the app, personal to your account, limited to the stated project or period, and not redeemable for cash; we may correct or withdraw benefits obtained by error or misuse. If free allowances are claimed more than once for the same person, business, or property — for example through multiple accounts — we may treat the extra work already delivered as an ordinary order and charge for it at the standard prices shown in the app at the time, as well as withdrawing remaining benefits and suspending or closing the accounts involved.
4. Orders and payment. Prices are shown in the app before you confirm, in New Zealand dollars including GST. Payment is governed by our Billing Terms, which form part of these Terms: packages and pay-per-photo orders are paid upfront; smaller extras accrue to a monthly tab with the price shown before you confirm. You need a valid payment card saved to place orders or redeem free allowances; we may verify a card with a $0 authorisation, which is a check, not a charge. If amounts are unpaid when due we may pause paid features and recover the amount as a debt, but we won't withhold work you've already paid for.
5. Your content. You keep ownership of what you upload. You confirm that for everything you upload you hold the rights and have obtained the consents needed — including from the property owner, occupiers, and anyone in a photo — for the photography, its editing, and its use in marketing. We rely on you for those consents; we don't verify them. We may refuse or remove content that breaches these Terms or our Acceptable Use Policy.
6. Intellectual property.
- Your uploaded content stays yours. You grant us the licence needed to host, process, edit, store and deliver it, including via our hosting and AI providers.
- Once you've paid, the finished images we deliver are yours to use for any purpose, without attribution to Rooam.
- Everything behind the service — our app, software, models, prompts, methods, brand and know-how — stays ours. You may not use the service to build, train, or benchmark a competing product.
- Model training. We may use before-and-after image pairs, your selections, and edit outcomes to operate, evaluate, and train Rooam's own image-selection, enhancement, and editing models. This is about learning the image transformation — not about any individual who may appear in a photo. Where practicable we de-identify this material and separate it from your account. This continues for material already incorporated into our models if these Terms end.
- We won't feature your identifiable images in our own marketing without your consent.
7. AI processing. The service uses AI, including third-party AI providers. Results are probabilistic and vary; no particular result or quality outcome is guaranteed, and editing can occasionally introduce artefacts. You must review every image before you publish it and are responsible for how you use it. We generally don't manually review outputs unless we say so. Because every image we deliver is AI-enhanced, you have disclosure responsibilities set out in our Acceptable Use Policy, and we give you a built-in "AI Enhanced" label to help you comply.
8. Acceptable use. You must comply with our Acceptable Use Policy, which forms part of these Terms. In particular, you must not use edited images to misrepresent a property in a way that could mislead a buyer or breach the Fair Trading Act 1986 or the Real Estate Agents Act 2008. You're responsible for disclosing edited or enhanced images where your industry rules require it.
9. Privacy. We handle personal information as described in our Privacy Policy. Where your uploads contain information about others, we process it on your instructions.
10. Availability. We aim to keep the service available but don't guarantee uninterrupted or error-free operation. Any turnaround times shown in the app are targets, not promises. The service relies on third parties (AI providers, hosting, Stripe, Apple and Google); we're not responsible for their outages.
11. Consumer Guarantees Act / Fair Trading Act. You acquire the service in trade, so you agree the Consumer Guarantees Act 1993 doesn't apply (as permitted by s 43(2)), and that sections 9, 12A and 13 of the Fair Trading Act 1986 don't apply between us (as permitted by s 5D), and that this is fair and reasonable. This doesn't apply to the extent you are in fact a consumer and the law doesn't allow the exclusion; nothing here limits liability that can't lawfully be excluded.
12. Our promise and remedies. We'll perform the service with reasonable care and skill. If a delivered image isn't up to standard, tell us promptly and we'll put it right — re-processing, including manual editing by our team where needed — and if we still can't deliver an acceptable result, we'll refund the affected part of your order. See our Refund & Cancellation Policy. Otherwise the service is provided "as is" and other warranties are excluded to the extent the law allows.
13. Liability. To the maximum extent permitted by law, neither party is liable for lost profits or indirect or consequential loss, and Rooam's total liability connected to the service is limited to the greater of (a) what you paid us in the 12 months before the event and (b) NZ$500. This doesn't limit liability for fraud or anything that can't lawfully be limited. You're responsible for keeping your own copies of your original photos; the service isn't a backup service.
14. Indemnity. You indemnify Rooam against claims and losses arising from your content, your use of the delivered images in marketing, or your breach of these Terms — except to the extent caused by our breach or negligence.
15. Suspension and termination. You can close your account any time via the app or hello@rooam.app; accrued charges remain payable. We may suspend or close accounts for unpaid statements, suspected breach or unlawful activity, or where the law requires. Clauses meant to survive (feedback, IP and training, consumer position, liability, indemnity, disputes) survive termination.
16. Changes. We may update these Terms; for material changes we'll give notice in the app or by email before they take effect, and continued use is acceptance.
17. Disputes and law. These Terms are governed by New Zealand law and the parties submit to the jurisdiction of the New Zealand courts. Either party may still use the Disputes Tribunal where eligible. We may assign or transfer these Terms to a related or successor Rooam entity on notice.
Contact: Canvas Media Limited, trading as Rooam · Level 2, 83 Victoria Street, Christchurch Central, Christchurch 8013, New Zealand · hello@rooam.app · billing@rooam.app